Shipping policy
Shipping Policy
Thank you for choosing ProFender! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our store. By placing an order with us, you agree to be bound by the following terms:
1. Order Processing Time:
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 5-10 business days after payment is received. Please note that processing times may vary during peak seasons or promotional periods.
2. Shipping Methods:
We offer standard shipping for all orders, with delivery via UPS & other local courier services. Shipping rates and delivery times may vary depending on your location and the shipping method selected at checkout. Expedited shipping options may be available for an additional fee.
3. Shipping Rates:
Shipping rates are calculated based on the weight of your order, your location, and the selected shipping method. You can view the shipping costs for your order during the checkout process before completing your purchase.
4. Estimated Delivery Times:
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times are provided by the shipping carrier and are not guaranteed.
5. International Shipping:
We currently offer shipping to many international countries. International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the buyer and are not included in the purchase price or shipping cost.
6. Order Tracking:
You can track the status of your order and view shipment tracking information by logging into your account on our website or using the tracking number provided in your shipping confirmation email.
7. Shipping Address:
Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for orders that are lost or delayed due to incorrect shipping information provided by the buyer.
8. Shipping Restrictions:
Some products may be subject to shipping restrictions or regulations that prevent us from shipping them to certain locations. If your order is affected by shipping restrictions, we will notify you promptly and provide assistance in finding an alternative solution.
9. Shipping Damage or Loss:
In the rare event that your order is damaged or lost during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for the affected items.
10. Contact Us:
If you have any questions or concerns about our Shipping Policy, please contact us at sales@profenderamerica.com. Our customer service team is here to assist you with any inquiries related to shipping and delivery.